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NetDocuments has proven to be an essential tool for organizations with multiple sites that require secure collaboration on common document …
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What is NetDocuments?
NetDocuments is a document management solution from the company of the same name in Lehi, Utah.
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What is NetDocuments?
NetDocuments is a document management solution from the company of the same name in Lehi, Utah.
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What is NetDocuments?
NetDocuments is a cloud document and content management software that aims to provide a reliable and secure way to create, edit, store, locate, and collaborate on documents anywhere using any device, so legal teams can stay focused on clients and outcomes.
NetDocuments helps by delivering on promises, providing technology that gets out of their way so they can focus on results, eliminating the need to re-invent the wheel.
NetDocuments Features
- Supported: Document Management
- Supported: Email Management
- Supported: Optical Character Recognition (OCR)
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NetDocuments Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States of America, Canada, Mexico, Australia, Germany, India, Brazil, China, Japan, United Kingdom, Northern Ireland |
| Supported Languages | Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian |
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Frequently Asked Questions
NetDocuments is a document management solution from the company of the same name in Lehi, Utah.
The most common users of NetDocuments are from Mid-sized Companies (51-1,000 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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NetDocuments has proven to be an essential tool for organizations with multiple sites that require secure collaboration on common document sets. Users, including attorneys, legal assistants, paralegals, and administrators, rely on NetDocuments to save, organize, and secure documents in one centralized location. The software's broad and deep feature set allows for secure sharing, searching, and retrieval of documents, making it an invaluable resource for legal practices and administrative groups.
One of the key use cases of NetDocuments is its role as a searchable platform for document storage. Users can store all types of documents, including office-generated documents, PDFs, pictures, and emails. By organizing and categorizing information within NetDocuments, users can easily avoid confusion during document review and editing. Furthermore, the software facilitates both internal and external file sharing while ensuring compliance with governance and retention policies.
Another important use case of NetDocuments is its ability to serve as a repository for archived email messages. By offloading these emails from Outlook servers into NetDocuments' secure infrastructure, users can free up space on network drives and have easier access to their files compared to traditional network folders. Additionally, the software's integration with other systems allows for the automation of document-related processes.
NetDocuments also plays a crucial role in storing intellectual property and acting as the sole document management solution for many organizations. With its state-of-the-art security infrastructure, it ensures data backup, proper regulation, and adherence to strict security standards. This not only enables secure collaboration across multiple sites but also provides a customer portal for easy access to documents.
In summary, NetDocuments serves as a powerful document management system and customer portal across organizations. Its features allow for secure collaboration on common document sets while addressing versioning issues. With its ability to store various document types and offer advanced search functionality, users can easily find the information they need when they need it. Ultimately, NetDocuments streamlines document management processes and provides a secure, centralized repository for organizations of all sizes.
Efficient Document Management: Several users have praised NetDocuments for its efficient document management capabilities. They have mentioned that the software allows them to easily store, organize, and retrieve their documents in a streamlined manner. This has helped improve productivity and save time for many reviewers.
Collaboration Features: Many users appreciate the collaboration features offered by NetDocuments. They have mentioned that the software enables seamless collaboration among team members, allowing them to work on documents simultaneously and track changes made by others. This has greatly enhanced teamwork and facilitated real-time collaboration.
User-Friendly Interface: Numerous reviewers have commended NetDocuments for its user-friendly interface. They have stated that the software is intuitive and easy to navigate, making it simple for both new and experienced users to adopt. The clean design and well-organized layout have received positive feedback from several customers, who find it visually appealing and conducive to efficient workflow management.
Browser Support Limitations: Some users have expressed dissatisfaction with the browser support in NetDocuments, stating that there are potential difficulties with browser settings that can lead to problems.
Lack of Streamlined Rollout Process: Reviewers have suggested that NetDocuments should provide a better plug and play solution for smaller organizations, such as pre-programmed workspaces and profiles, to facilitate the rollout process.
Over-Innovation of New Features: Several users believe that the over-innovation of new features in NetDocuments can be a drawback. They suggest that new features should be carefully evaluated to determine if they truly benefit the organization.
Users recommend giving NetDocuments a try and being pleasantly surprised by its functionality. They emphasize the importance of cautious selection and not blindly trusting salespeople when choosing document management software.
PC users are recommended to use NetDocuments, while Mac users may face compatibility struggles. However, users suggest leveraging the training provided and asking questions to fully benefit from the software's features.
Understanding the intended use of NetDocuments is recommended to ensure its suitability for specific needs. While users acknowledge occasional bugs that require effort to resolve, they consider the program to be good overall for attorneys and offices. It is noted that NetDocuments is primarily a document management solution rather than a comprehensive software, making it more suitable for legal professionals rather than real estate professionals.
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(1-4 of 4)Companies can't remove reviews or game the system. Here's why
May 27, 2019
NetDocuments Rocks in our Environment
NetDocuments is our firm's sole document management solution. We store all our intellectual property that is in the form of documents into NetDocuments. We also archive email into the system. The product is used across the firm by all locations and all personnel to store, search, and retrieve documents. It is integrated with our other systems to automate processes that are document-related.
- Security: NetDocuments' cloud-based security is unsurpassed, an essential feature for PHI, PII and other confidential information.
- Searching: NetDocuments has highly developed search tools which make locating specific documents among millions of files simple.
- Responsiveness: NetDocuments is continually searching for ways to improve their product and pays close attention to customer feedback
- Being cloud-based, a single version for all users is a big strength. Problems are identified and addressed more quickly.
- Cloud-based applications can almost always benefit from speed improvements. NetDocuments is not slow, but any gains in this area are pluses.
- As NetDocuments grows rapidly, it needs to keep its close customer relationships as much as possible.
- As NetDocuments diversifies, it needs to make sure that add-ons to its core document management base are stable and reliable.
- NetDocuments needs to be fully HTML5 compliant.
- Allowed the elimination of large amounts of in-house storage and the support required to maintain it.
- Eliminated the need for backups and disaster recovery for large amounts of data.
- Enabled secure remote access wherever the Internet is present.
- Provided enhanced security without the necessity of a large number of people and infrastructure.
NetDocuments is the only document management system built to be cloud-based from the ground up. All its features are optimized for cloud usage, as opposed to being a system that was adapted from an on-prem solution that was migrated to the cloud. Therefore, it just seems to work better, with less management required and fewer remote infrastructure decisions.
December 31, 2018
After 11 Years... Still A Fan of NetDocuments
NetDocuments is used across the entire organization. We store all documents in NetDocuments. NetDocuments provides a broad and deep feature set by which we are able to secure, share, search, and retrieve documents properly.
- The search feature is fantastic. It not only full text, but probabilistic search capabilities.
- It's reliable. Much more reliable than anything we could implement in-house.
- The UI is great.
- They are steadily improving the product\service, outpacing the competition.
- There is always room for improvement with e-mail management.
- Their support is pretty good, but it takes a little time to escalate when necessary.
- They need to close the gap with some of the functions in Box and Dropbox when it comes to sharing content.
- NetDocuments has really saved us from hiring more people. The document management system is a core technology to any law firm. Our last DMS was an in-house system. It easily required the attention of half a FTE and offered a fraction of the functionality.
- NetDocuments has also been relatively easy for our employees to use. We have a high adoption rate and it allows for our employees (and third parties) to collaborate pretty well.
- NetDocuments offers any number of certifications -- e.g. ISO 27001, business associate agreements for HIPAA -- certifications that are required by some clients, that we could not possibly attain with an in-house system.
We switched to NetDocuments 11 years ago. So, to be fair and accurate... the OpenText product at that time was called PC Docs and the company (that OpenText acquired) was Hummingbird. I can't remember who owned iManage at the time. Anyway, NetDocuments was a superior product at the time, in general, and more specifically because the search and remote access features\functions were superior (and still are).
August 29, 2016
NetDocuments
NetDocuments is used across the organization by all legal practices and administrative groups. The system centralizes document storage, providing a searchable platform across the enterprise. It also serves as a repository for archived email messages offloaded from Outlook servers.
- Searching: NetDocuments' searching capabilities put it on par with other legal search engines used for research and knowledge management purposes.
- Scalability: Despite the ever-increasing number of items stored in the repository, time searching is unaffected.
- Innovation: NetDocuments continuously looks for new solutions and updates their product regularly.
- Ease of Update: Because it is Web-based, updates to the software do not require local installation.
- Over-innovation: "New" isn't always "better." New features require business analysis to determine whether they actually benefit the organization.
- Quality Control: Updating code requires not only testing the new code, but regression testing the old code. Sometimes "enhancements" cause old problems with the old code. Once users get used to the way software works, it has to keep working. They may not care for something new, especially if it causes something old to stop working.
- iManage and OpenText
At the time of evaluation, NetDocuments far outperformed its competition in its accessibility. The company was also very responsive to customer suggestions for improvements.
August 22, 2016
Why do you need NetDocuments in your office?
We use Netdocuments as a virtual filing cabinet. Almost of all of our attorneys, all of the legal assistants, paralegals, and some of the administration use Netdocuments for saving, organizing, and securing documents.
- File Organization. Netdocuments is a great tool to neatly organize your virtual files and separate them by workspaces (matters). Each workspace contains folders (document types) that can be customized according to users' needs and preference.
- Searching your data base. All the documents and emails saved in Netdocuments are searchable. The search feature works great.
- Cloud based document management system. Simply put, Netdocuments can be accessed from ANY web-enabled device. This is becoming more and more important in the age of satellite offices, working on-the-go, and telecommuting.
- Disaster preparedness. Should something happen to your office, your documents are safe, secure and accessible.
- Seamless integration with Microsoft Applications. Netdocuments provides users with Microsoft applications integrations that can be easily installed on each individual machine.
- Support. There is an extensive on-line help library which provides incredibly helpful articles with step-by-step instructions. If you cannot find solution on-line, telephone support is staffed by courteous and knowledgeable people.
- Security. This is especially important for a law firm. A designated administrator can put in force workspace, folder, document, or profile-based security.
- Delay. At times, there is a delay between saving a document into Netdocuments and actually seeing them in the appropriate workspace. Such a delay is caused by the system indexing the newly added file.
- Netdocuments' servers slow down at times causing users to receive error messages. This can be quickly remedied, but can become a nuisance.
Worldox GX3 was considered as an alternative to Netdocuments before the firm decided to switch to Netdocuments. There were some differences, which may or may not apply to Worldox GX4 (the current feature of the software).